Privacy Policy

1. Introduction

This Privacy Policy explains how monolith.host ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our hosting services. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account information (name, email address, password)
• Billing information (payment details, billing address)
• Contact information for support requests
• Profile information you choose to provide

2.2 Automatically Collected Information

• IP addresses and connection information
• Browser type, operating system, and device information
• Usage data and service interaction logs
• Cookies and similar tracking technologies
• Server access logs and performance metrics

2.3 Service Usage Data

• Server resource usage (CPU, RAM, bandwidth)
• Service configuration and settings
• Support ticket history and communications
• Payment and billing history

3. How We Use Your Information

We use collected information for:

• Providing, maintaining, and improving our services
• Processing payments and billing
• Communicating with you about services, updates, and security alerts
• Providing customer support and technical assistance
• Detecting, preventing, and addressing fraud and abuse
• Monitoring and analyzing service usage and trends
• Complying with legal obligations
• Enforcing our Terms of Service

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us with:

• Payment processing (Stripe, PayPal, etc.)
• Infrastructure and hosting services (data centers)
• Email delivery and communications
• Analytics and monitoring tools
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from law enforcement or government authorities
• Court orders, subpoenas, or legal processes
• Protection of our rights, property, or safety
• Investigation of fraud, security issues, or terms violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

6. Data Retention

We retain your information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business and financial records

After account termination, we may retain certain data for up to 90 days for backup purposes, or longer if required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain data processing
• Data portability (receive a copy of your data)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@monolith.host. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences and settings
• Analyze service usage and performance
• Provide security features

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to our facilities and third parties with whom we share it.

12. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify affected users within 72 hours via email, unless doing so would compromise security or violate law enforcement requirements.

13. Do Not Track Signals

We do not currently respond to "Do Not Track" signals from browsers, as there is no industry standard for how to handle such signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our Service. Your continued use after such changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@monolith.host

We will respond to privacy inquiries within 30 days.

16. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to be informed about data collection and use
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making